Support every shopper, 24/7, on every channel.
Online shoppers expect instant answers at any hour, and "where is my order?" tickets bury support teams. We build AI customer support agents for e-commerce and retail that resolve order status, returns, and product questions 24/7 across chat, email, and WhatsApp — connected to your store and helpdesk, with clean handoff to a human for anything complex. Built for stores worldwide.
The problem
- Repetitive "where is my order?" and returns questions overwhelm the support team.
- Shoppers expect instant answers 24/7, in their own language.
- Pre-sale questions go unanswered and carts are abandoned.
- Support costs scale with order volume.
How we help
AI customer support agent
Resolves order status, returns, and FAQs across chat, email, and WhatsApp — grounded in your help content.
AI Agent DevelopmentWhatsApp commerce agent
Answers, recommends, and supports on WhatsApp Business, where many shoppers prefer to buy.
AI Agent DevelopmentOrder & returns automation
Looks up orders and processes routine actions automatically via your store and helpdesk.
Workflow AutomationPre-sale assistant
Answers product questions and recovers carts so pre-sale interest converts.
AI Agent DevelopmentThe aim is to deflect the repetitive ticket volume and answer shoppers instantly, 24/7 — so support costs stop scaling with orders and your team focuses on the cases that need a human.
How we work
We sign NDAs
Mutual NDA before anything sensitive is shared. Your data and ideas stay yours.
Evals & observability
Every build ships with eval pipelines and tracing, so it keeps working after launch.
Honest timelines
Most projects ship in 3–6 weeks. We scope tight and tell you the truth about dates.
You own everything
Your code, your repos, your cloud accounts. Documented handover, no lock-in.
Services that power this
E-commerce & Retail — FAQ
Common questions from businesses in your industry.
It resolves the high-volume, repetitive questions — order status, shipping, returns, and product FAQs — across chat, email, and WhatsApp, by looking up your store and helpdesk data, and escalates complex cases to a human with full context.
Yes. We connect it to your e-commerce platform and helpdesk so it can look up orders, process routine actions, and log conversations where your team already works.
Yes. It can handle multiple languages, which is valuable for international stores, keeping answers consistent across channels.
Done well, it improves it — instant 24/7 answers for routine questions and a clean handoff to a human for anything sensitive or complex, rather than long wait times.
Let's capture what you're currently missing.
A 30-minute call to scope an AI agent for your business. Honest advice on whether it's a fit — and what it would take.